ISO 9000 Quality Management System

ISO 9000 is primarily concerned with quality management, which means an organization has to fulfill requirements such as customer quality and satisfaction enhancement, applicable regulations and achieving continual improvements in its performance. ISO9001: 2015 includes accredited certification schemes in accordance with ISO 17021-1: 2015.

The ISO 9001 standard is known as a generic management system standard. ‘Generic’ implies that it can be applied to any organisation, large or small, no matter its product or service. It also has relevance to business enterprises, public administration and government departments. No matter what the organisation's scope of activity is, the ISO 9001 standard provides the requirements for a number of essential features you need to establish in your quality management system for any sector. The standard was developed based on eight quality management principles.

Benefit of ISO:9000

Implementing this international standard will help provide:

  • Transparency of process.
  • Clear responsibility guidelines.
  • Internal customer satisfaction.
  • Better communication.
  • Better decision making.
  • Better controls.
  • Better utilisation of resources.
  • More efficient validation and documentation of techniques, methods and procedures.
  • Increased profits.
  • Increased potential for development.
  • Valid basis for taking decisions.
  • Control focused on what is necessary.
  • Organises and targets communication among partners.
  • Resource optimisation.
  • Improves documentation.
  • Better planning, less post-process verification.